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R4K prides itself on the best Customer Service. We are dedicated to assisting our customers throughout the process. Here are some options to assist you to connect with us at anytime before, after or during your R4K agreement.
R4K has a returns policy linked to the manufacturer’s warranty. If your product is not fit for purpose because of a manufacturer’s defect, please get in touch with the manufacturer to troubleshoot or assist you with a repair or replacement. As always, we are here to help get your product fixed or replaced in a timely manner.
If your product is damaged in transport when being delivered to you then R4K will replace the product with the same, undamaged product. If the product is not what you ordered and differs from the product outlined in your instalment agreement then we will, at our cost, organise the product to be returned and replaced with the product outlined in your agreement, so long as the product has not been used.
R4K offers full product support during the instalment agreement term and all products come with the manufacturer’s warranty. All warranties are in addition to your consumer rights under Australian Consumer Law. Manufacturers warranties may or may not outlive the instalment agreement period. These warranties do not override or limit consumer guarantees under Australian Consumer Law. R4K works with all customer to support them during the agreement period and we strive to ensure all customers have the best after sales support possible. Our customer care team is available during business hours.
In some rare situations, our suppliers have product recalls.
Please contact your local R4K representative or phone us for assistance on 1300 1300 77 so we can ensure your full customer satisfaction.
Welcome to R4K: Your Gateway to Affordable Shopping and Financial Freedom!
Explore our vast collection of products including electronics, furniture, home essentials, and much more.
With R4K’s built-in finance, you can effortlessly pay off your desired items over 2 or 3 years, giving you ultimate flexibility.
Need a shorter term? We’ve got you covered with a 13-month option available upon request. Say goodbye to hefty upfront costs and embrace our low weekly payments, ensuring you keep cash in your pocket to enjoy life to the fullest. Ready to make it yours?
Apply now at the R4K online store, and let us assess your application for approval, based on R4K’s lending and approval criteria.
Start your journey towards owning the things you love with R4K!
R4K It and unlock a world of possibilities without compromising your financial stability.
Ready to apply?
Begin your journey HERE towards owning your desired products.
Get started in no time! Setting up your R4K Instalment loan is quick and effortless. Just provide a few key details for identity verification, and we’ll ensure your loan is tailored to suit your needs perfectly. We need to identify your full name, date of birth and current address, you can provide a combination of the following identity documents to validate this information:
Yes, you can apply if you are receiving benefits. However, please note that at this stage, we are unable to accept Centrepay Deductions due to a constraint set by Services Australia. We offer Ezi debit or direct debit payment methods as alternatives.
If you apply for an R4K Instalment Loan, we take credit matters seriously and assume responsibility to ensure that the contract is not unsuitable for you.
When you apply for an R4K Instalment Loan, we do conduct a credit check to assist us in verifying that the loan payments align with your financial capabilities.
You can make payments through Ezi debit or direct debit methods. Unfortunately, we cannot accept Centrepay Deductions as Services Australia does not allow them for credit contracts.
To update your details, please get in touch with R4K promptly. You have a few options to reach us:
Yes, upon fulfilling all your R4K Instalment Loan payments, the ownership of the product is transferred to you once the last payment has been made successfully.
All R4K products are covered for faults and manufacture defects as covered by the products standard manufactures’ warranty, however, if damage is caused by accident, neglect or not used as the intended purpose it will not be covered by R4K.
Please also note, if you get any unauthorised technician/business to repair your item, you will void the manufacturer’s warranty and no further work required would be covered by your contract.
For manufacturer’s warranty coverage, you will need to contact the manufacturer directly for support.
If your items are lost or stolen, they are not covered by your contract, and it remains your responsibility to have appropriate insurance in case such incidents occur. However, you are still required to continue making payments for the duration of your contract.
Please get in touch with us, and our team will be available to discuss your options and provide the best possible assistance for your inquiry.
All the products available on our website are brand new and directly sourced from our suppliers. Currently, we do not offer second-hand products.
We offer convenient delivery services that bring your order directly to your doorstep.
Through our extensive network of suppliers and couriers, we ensure prompt and reliable delivery. For standard deliveries, there will be a delivery fee of $80, and for deliveries outside the standard area this may incur an extra fee.
The specific delivery company will depend on the product you have ordered. Please note that since we utilise third-party suppliers and couriers instead of maintaining our own delivery fleet, occasional delays may occur due to communication between these parties.
Upon delivery, a signature will typically be required, unless alternative arrangements have been made.
We understand that life can present challenges, and we are dedicated to assisting customers who are experiencing financial hardship.
If you find yourself in a situation where you are uncertain about your ability to make your instalment repayments, we encourage you to reach out to our Compliance Team without delay.
Our Compliance Team will carefully assess your circumstances and work with you to find appropriate solutions to manage your financial obligations with us. Your well-being is important to us, and we are here to support you during this time.
To give you every chance of providing you with the products you want, we need to do a financial assessment based on a one-off appraisal of your bank account. This is standard practice for any company working with the Consumer Credit Act. Our bank checks are done by an award-winning, secure service.
While our payments are advertised weekly, you can choose to pay every week or fortnight if that fits your financial situation.
Please contact us or call 1300 1300 77 during business hours and we’ll let you know how long is remaining on your contract, and our team will run you through the options available for you.
We understand your circumstances may change. Please contact us if you wish to discuss returning your product and cancelling your contract. There may be an early termination fee.
We understand your circumstances may change.
If you wish to discuss your options and how we can assist you, please Submit an enquiry or give us a call on 1300 1300 77 and one of our support operators will assist you.
When it comes to furniture & appliance products, R4K will provide you the value and service you’re looking for! For more information on locations, products and more, contact R4K on:
R4K Systems Pty Ltd, ACN 667 801 096, (CR 553412) and R4K Licensing Pty Ltd, ACN 668 357 686, (CR 553413) are authorised Credit Representatives
of LLWilliams (Australian Credit Licence No 475978, ABN: 84 694 137 586)
